Customer Service During Your First Visit To The Element Vape Site
Element Vape has come along big time in Smok Novo the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.
The Covid-19 looks just like an ordinary pen in addition to is quite small , portable. It could be used having an optional digital phone chrgr or AA electric battery. With all the digital battery charger you receive an immediate smoke flavor, together with your selection of among about three different refill packages. There are zero age verification choices on the Covid-19, just my private preference.
If you are enthusiastic about the Covid-19, you will want to know exactly how to apply for your free sample, that is included about the original site. I found that will the easiest method to be able to apply for the particular free sample was by simply going to my email on the Gmail and checking the spam container. Once you have got clicked on the deliver button, your email needs to have delivered this in less than 10 minutes. However, in case you are not necessarily sending your e-mail as part of your signature confirmation, please keep studying.
As part of their own incentive for myself to review their own product, Element Vape has placed a code in their receipts. If an individual take just 1 glass from your sample, you should use the code to get your free trial. This specific means that my efforts to aid you out had been not wasted. Nevertheless if you are someone that sent me a defective device, please continue reading. I am about to let you know what happened to me.
My next problem was using the shipping company, simply because they do not deliver outside of the United Kingdom. They also usually do not ship to Sydney or Canada. Given that my local shop will not stock the particular Element Vape covid-19, I had to purchase it online from the USA, in addition to the company boats internationally, but will not deliver to the customers located inside the UK. Instead of getting my money back (which I had left to pay for shipping), I had to call customer service and explain our situation, and hope that they could transfer my return to their US shipping and delivery account. I questioned for options, such as paying with regard to insurance on their worldwide shipping, or paying for top priority shipping.
Customer service representatives from Element Vape did respond in order to my inquiries, nevertheless, they did not return phone phone calls or email to request additional info. I then noticed that they were using an “adult signature” on all correspondence sent to myself. While I am more comfortable with using this particular form on typical occasions for example, any time I receive the large amount of business or perhaps must remind someone of a payment credited date or to alert my customers of which my store is usually closed, I am not comfortable using the “adult signature” structure on online transactions. This format need to always be applied when ordering products over the web, particularly if you are ordering products to conserve or have virtually any sort of product return policy.
As a result, I transformed my payment method and used a good alternate method regarding payment, such since a credit card or PayPal. We would like to point out that the agent i spoke together with was very useful, and went over and beyond inside treating me with professionalism and generating sure that my needs were achieved. I would highly appreciate if they will presents me along with a contact number to contact them relating to any other queries or concerns i might have relating to my ordering process or upon shipping. It could have already been nice to obtain a good email response to be able to my inquiry about the Element Vape covid-19.
In conclusion, Element Vape takes your needs and provides them with care in addition to customer service. They feature a great item cheaply, and these people take care of their customers. My total experience was optimistic, and i also highly enjoy the time that they took in order to look at my order and make sure that every thing was alright. I would definitely advise them to anyone that is in want of a trustworthy online retailer.